# FLORENCE ADIMANYI - Data Analyst | Customer Relationship Management | UX Designer
Source: https://hello.cv/florenceadimanyi
Abuja

## Links
- Email
- Phone

## About
Highly analytical and results-oriented professional with a strong background in Data Analysis, Customer Relationship Management, and UX Design, poised to drive significant merchant onboarding and sales growth. Leveraging local expertise in Abuja and a proven ability to solve complex problems, I excel at building strong relationships and delivering user-centered digital solutions to achieve business objectives for Zebrawallet.

## Work
### Microbiologist Intern / Phlebotomist | Sandra Hospital
Managed clinical interactions, accurately processing samples and proactively improving laboratory efficiency.
- Managed over 200 clinical interactions with high empathy, ensuring accurate sample processing and positive patient experiences.
- Identified and implemented process improvements to enhance laboratory turnaround times, increasing efficiency and patient satisfaction.
- Demonstrated proactive problem-solving by streamlining workflows and optimizing resource allocation within a fast-paced clinical environment.
### National Youth Service Corps (NYSC) Member - Food Technology | Standard Organization of Nigeria (SON)
Assisted in data-driven quality assurance, research processes, and technical standards communication for the Standard Organization of Nigeria.
- Supported departmental data-driven quality assurance processes, contributing to the integrity and accuracy of research outcomes.
- Facilitated clear communication of complex technical standards to diverse stakeholders, achieving high levels of compliance and understanding.
- Collaborated on research initiatives, applying analytical skills to improve data collection and reporting methodologies within the organization.
- Ensured adherence to regulatory frameworks by effectively translating technical requirements into actionable guidelines for internal teams.
### Social Media Manager & Content Strategist | Independent
Managed a dedicated social media page, consistently engaging audiences and promoting digital services to maintain a professional online presence.
- Managed a dedicated social media presence for over a year, consistently increasing audience engagement and brand visibility.
- Developed and executed content strategies to promote digital services, resulting in enhanced online presence and lead generation.
- Analyzed social media performance metrics to optimize campaigns, driving improved reach and interaction rates.
- Cultivated a professional online brand identity, fostering community growth and positive stakeholder perception.
### UX Designer | Freelance /3MTT (NITDA) Sponsored
Conducted user research and created prototypes for user-centered solutions, developing a deep understanding of user interaction with digital tools critical for merchant onboarding.
- Conducted comprehensive user research to pinpoint critical pain points, informing the design of intuitive, user-centered digital solutions.
- Developed and iterated on high-fidelity prototypes, translating research insights into tangible designs that enhanced user experience.
- Gained a profound understanding of user interaction with digital tools, specifically optimizing interfaces for seamless merchant onboarding processes.
- Collaborated with cross-functional teams to integrate user feedback, ensuring design solutions directly addressed business objectives and user needs.
### Ballon and General Decorator Artist | Self-Employed
Led end-to-end client acquisition, sales, and project delivery for decoration services in Benue, Nigeria.
- Spearheaded client acquisition efforts, successfully identifying and onboarding new clients for diverse decoration projects.
- Managed the end-to-end sales cycle, from initial consultation and proposal generation to contract negotiation and closing.
- Oversaw comprehensive project delivery, ensuring high-quality execution and client satisfaction for all decoration initiatives.
- Cultivated strong client relationships, leading to repeat business and positive referrals within the Benue region.

## Education
### Benue State University | Microbiology

## Languages
- English
- Pidgen
- Idoma

## Certificates
### Certified Data Analyst
Dexter and Heroes | 2026-01-01
### UI/UX Design Certification
3MTT/NITDA | 2024-01-01

## Skills
### Data Analysis
Proficient
- Excel
- PivotTables
- Regional Sales Performance Tracking
- Data-driven Quality Assurance
- Research Processes
- Metrics Analysis
### Customer Relationship Management (CRM)
Proficient
- Interpersonal Skills
- Emotional Intelligence
- Relationship Building
- Client Acquisition
- Stakeholder Engagement
- Merchant Onboarding
### Problem Solving
Proficient
- User-Centered Digital Solutions
- User Research
- Pain Point Identification
- Process Improvement
- Workflow Optimization
- Strategic Planning
### Digital Proficiency
Proficient
- UI/UX Principles
- Social Media Management
- Digital Payment Tools
- Content Strategy
- Online Presence Management
- Prototyping
### Sales & Business Development
Proficient
- Sales Growth
- Client Onboarding
- End-to-End Sales Cycle
- Project Delivery
- Digital Services Promotion
### Quality Assurance & Compliance
Proficient
- Food Technology
- Technical Standards Communication
- Regulatory Adherence
- Data Integrity

## Source
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